faqs

• What is the Amway Loyalty Programme (ALP)?
  The Amway Loyalty Programme (ALP) allows you to enjoy an online standing order on your credit or debit card to purchase selected Amway products for 6 consecutive months with great value and rewards with free delivery. You can order your favourite Nutrilite products for 6 consecutive months with awesome benefits, hassle-free.
• Who is eligible to subscribe to ALP?
  Both Amway Business Owners (ABO) and Amway Privilege Customers (APC) are eligible to subscribe to the ALP. APCs will be limited to 3ea per SKU per day as per their subscription plans.
• How does the ALP work?
  Subscribe to your chosen plan for your favourite products for 6 months. They will be shipped directly to you every month. Besides free delivery, you also get to enjoy great rewards with attractive product eCoupons.
• Am I entitled for full PV/BV?
  Yes, you are entitled to full PV/BV for 6 months.
• What are the products offered under the ALP?
  To view all products offered under the ALP, kindly refer to:
  Malaysia: amway.my > Amway Loyalty Programme
  Brunei: amway.com.bn > Amway Loyalty Programme
• Will my subsequent cycles get charged on the processing date that I have selected?
  You will be charged on the following day (early in the morning) after your selected processing date.
• Why are the payments processed the next day and not on the processing date itself?
  This is to allow the system to ensure all the orders on that particular processing date are collected. This also minimises any missed out orders on that particular processing date.
• Do I need a minimum purchase amount of RM200 to enjoy free delivery?
  No. You will enjoy FREE delivery with any purchase of the products under the ALP.
• Can I choose to pick up the ALP products from Amway Shops?
  No, only ONLINE orders and deliveries to your chosen address are available.
• Upon subscription, when will my credit/debit card get charged?
  If you have selected a processing date which is after the date you subscribed, the system will charge your card on the following day (in the morning). If you have selected a processing date before the day you subscribed, the payment will only go through the following day (in the morning) on your selected processing date.
  
  Example 1: Today is the 5th of the month and you subscribed to an ALP plan, and you have selected your preferred processing date to be the 5th of every month. Your payment will be processed on the 6th, early in the morning. Payments for the following months will continue to be processed on the 6th of every month.
  
  Example 2: Today is the 5th of the month and you subscribed to an ALP plan, and you have selected your preferred processing date to be the 4th of every month. Your payment will be processed on the 6th, early in the morning. Payments for the following months will continue to be processed on the 5th of every month.
  
  Example 3: Today is the 5th of the month and you subscribed to an ALP plan, and you’ve selected your preferred processing date to be the 10th of every month. Your payment will only be processed on the 11th, early in the morning. Payments for the following months will continue to be processed on the 11th of every month.
• What payment methods are available?
  Only credit/debit card payments are accepted. Please make sure the credit/debit card has sufficient limit/funds to avoid payment failures. Payment through online banking is NOT allowed.
• Will my card be charged for 6 months (full plan payment) (in one single transaction) once I am subscribed to the ALP?
  No. Your card will only be charged monthly when you subscribe to the programme but your first month payment must be successful for the programme to continue. So, there are NO one-off payments.
• How do I know that my ALP subscription is successful?
  You will receive an email notifying you of your successful ALP subscription. You will also receive an SMS and email for any failed payments. The SMS and email for failed payment will only be sent ONCE to notify you. Please ensure you have a VALID mobile number and email address for your account to avoid any miscommunication and do check them diligently.
• IMPORTANT: What should I do when I receive an SMS notifying me that my payment has failed?
  The first monthly payment must be successful for the ALP to continue. If your first monthly payment fails, you will not be able to subscribe to the programme. For any failed payment from the second to the sixth months, you will need to login to amway.my to update your payment/card details, and then go to Order History > Pending Order page to MANUALLY click on the PAY NOW button to reprocess the payment within 14 days. Failure to do so will warrant an automatic termination of the ALP.
• How long is the duration of this programme?
  The duration of the ALP is 6 months for each selected plan.
• When do I get my rewards for my subscribed plan?
  You are entitled to product eCoupons* on months 3 and 6. For ALP plans with a Health Screening Pass (HSP), you are entitled to additional HSP rebates on months 1 and 2.
  *eCoupon value is subject to the pricing of the subscribed plans/bundles. Refer to page 6 for details.
• Can I cancel my ALP after I have subscribed?
  Yes, you can cancel your subscribed ALP anytime (at least 2 days prior to the card charging date for the next order cycle). However, any cancellation will result in disqualification of all your ALP offers/incentives.
• Will there be any cancellation fees?
  No.
• Can I partially cancel my ALP?
  No partial cancellation is allowed. Cancellation of the ALP programme is applicable to the whole programme.
• How many ALP plans can I subscribe to?
  As an ABO, you can subscribe to as many plans as you like once your profile(s) is created. For APCs, you will be limited to 3ea per SKU per day for each subscription plan. For normal purchases, and if there is any promotion/launch limit, the ALP item quantity will be calculated as part of your APC limit.
• Can I reactivate my ALP after any cancellation?
  After cancellation, your ALP WILL NOT be reactivated. You will have to subscribe again for a new ALP cycle.
• Can I create more than one profile?
  Yes, you can create more than one profile, with different processing dates, different credit/debit card details and/or different delivery addresses for each of the profiles. Just make sure you do not use the same profile name, same processing date, same credit/debit card details and same delivery address that has been used to create other profiles.
• Can I increase the quantity of chosen subscribed products during the duration of the programme?
  Before you subscribe, you can increase the quantity of the products that you would like to order. However, once you have successfully subscribed to the programme, and the programme has started, you will NOT be able to increase the quantity of the products. You can only REDUCE the quantity of the products.
• Can I volume down my subscribed ALP to my downlines?
  No, volume down for ALP plans are NOT ALLOWED.
• Can I view my downlines’ ALP orders?
  Yes. You can view them under Business Center > Downline (Group) Management > Downline Status Report > Downline ALP Status Report. You will be able to view your downline ALP Order History and upcoming ALP Subscription Status (Forecast). The Downline ALP Status Report can only be viewed by Platinums & Above.
• Let’s say upon successful ALP subscription, during the same period, there is a Nutrilite promotion happening that month. Can I still participate in that promotion?
  Yes, you can still participate in that promotion and postpone your ALP subscription if you wish. To postpone your ALP subscription plans during any Nutrilite promotions, refer to ALP Subscription Guide. However, you are only allowed to postpone once for each cycle, for quantities equal to or more than the subscribed quantity.
• Can I use products under ALP plans as qualifying items for any ongoing Nutrilite promotions?
  No, ALP plans are not included in the list of qualifying items for any ongoing Nutrilite promotions.
• How do I return products purchased under the ALP?
  Products purchased under the ALP are NON-RETURNABLE and NON-REFUNDABLE.
• Can I switch plans during the duration of my ALP?
  NO. You will have to cancel your current ALP plan and subscribe to a new ALP cycle.
• Can I use any other Nutrilite promotion coupons on top of my ALP order to enjoy more discounts?
  No. ALP is independent from any ongoing Nutrilite promotion offers. ALP purchases are not valid with any ongoing promotion or offer, i.e. Purchase With Purchase (PWP)/Gift With Purchase (GWP) or with any other marketing-related promotions during the programme period.
• Will my ALP plan auto-renew once my cycle has come to an end?
  Yes, the Auto-Renew Subscription feature is set by default during your subscription to ALP so that your subscription will auto-renew upon the end of your ALP cycle. This way, you don’t have to worry about missed re-orders.
• Can I deactivate the Auto-Renew Subscription feature if I do not want to auto-renew upon the end of my ALP cycle?
  Yes, you may “uncheck” the box next to the Auto-Renew Subscription option before you create your profile and subscriptions.
• Can I deactivate the Auto-Renew Subscription feature after I have subscribed to the ALP?
  Yes, you can. Log in to amway.my > My Account tab (the tab with your name) > My ALP > My ALP Profiles > Click on the profile that you wish to view > Click on Details on the ALP line/product that you wish to deactivate > Uncheck the Auto-Renew Subscription box when you are in the product details page. Nevertheless, for ongoing ALP subscription cycles, deactivation will only take place before the next upcoming processing/payment date. Once deactivated, it will remain deactivated for your subsequent cycles until your plan ends. To reactivate it, you will have to go through the same steps above and select the Auto-Renew Subscription box.
• I am a Malaysian, but I work and stay in Singapore. Can I subscribe to ALP plans from Malaysia or vice versa?
  No cross-country subscriptions are allowed for ALP. However, a Malaysian ABO who activated their business activity in Singapore and also has a residential address in Singapore, can subscribe to the ALP plan(s) in Singapore.
• Who should I contact for more enquiries?
  For more enquiries, please contact us at myhelpdesk@amway.my or call our Customer Careline number at 03-7946 2800.