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Policy & Terms - Terms of Use

Terms of UseAccesses to and use of the Amway.my and the products and services available through this Web site are subject to the following Terms of Use. The words 'we', 'us' and 'Amway' mean Amway (Malaysia) Sdn Bhd, Amway (B) Sdn Bhd, Amway (Singapore) Pte Ltd and Amway.my. The term 'you' and 'your' refer to ABOs, customers and public.Acknowledgement & acceptance of Terms of UseThese terms of use currently apply but may be amended or edited from time to time. Please read these terms of use carefully before you use this website. By using this website, you expressly agree to be bound by these terms as they now are or as amended or edited from time to time and acknowledge that you have read, understood and accepted them. However, if after having read these terms of use and you do not agree with them you must discontinue your use of this site.Governing LawAll matters and issues relating to the use or interpretation of these terms of use shall be governed by Malaysian laws for Malaysian citizens and / or permanent residents. All matters and issues relating to the use or interpretation of these terms of use shall be governed by Brunei laws for Brunei citizens and / or permanent residents.Intended UseThis site is a business and commercial site, and therefore is not intended for persons under the age of 18. If you are under 18, you should speak to your parents, your guardian, or a responsible adult and obtain their permission to use this site.Disclaimer and Limitation of LiabilityThe information, materials and services contained on this site are provided to you on a "as is", and "as available" basis. We do not warrant or guarantee the accuracy or completeness of this information, statements, contents or materials, and expressly disclaim any liability for any errors, omissions and/or inaccuracies in this information, statements, contents and materials. Amway.my shall endeavor its best but is not obliged to correct any inaccuracies, errors, omissions or typographical errors in the information posted to this Web Site, and such information including information on pricing and availability of goods may be changed, amended or updated without notice.To the maximum extent permitted by law, unless otherwise specified, we disclaim all representations and warranties of any kind, whether express, implied or statutory. In addition, we do not warrant, guarantee or make any representation regarding the security of accounts, or that this site is free form destructive material, including but not limited to computer viruses, hackers, or other technical sabotage, nor do we warrant, guarantee or make any representations that access to this site will be fully accessible at all times, uninterrupted, or error-free.To the maximum extent permitted by law, we disclaim liability for any damages including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with:i.use of this site, or inability to see this site by any party; or ii.any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or iii.line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.In the event that any provision(s) contained in these Terms of Use is held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the remainder of the terms which shall be construed and enforced as if the invalid or unenforceable term(s) or provision(s) had never existed. Amway's failure to insist upon or enforce strict performance of any term(s) or provision(s) contained herein shall not be construed as a waiver of any terms, provision or right.Intellectual PropertyUnless otherwise indicated, all Web Site design, text and graphics is Copyright 2001 Amway.All Rights reserved. Except as stated herein, none of the material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purposes unless such use is permitted by Amway.TrademarksAll trade names, domain names, brand names, trade symbols, logos, slogans, trade marks or services marks consisting of the name AMWAY and whether followed with an asterisk (*) or TM are trademarks or proprietary interests of Alticor Inc and Amway Corporation, Ada, Michigan, USA. There are other trade names, brand names, trade symbols, logos, slogans, trade marks, service marks, brand names, company names, logos, slogan, trade marks or service marks indicated on this Web Site that are the property of their respective owners.LinksThis Web Site may contain numerous links to other Internet Sites including, without limitation, i.e. other affiliation sites and sites that may provide advice or other goods and services which are operated by third party vendors. The provision of the link does not mean that we endorse or accept any responsibility for the content, use, or products and services made available through the associated Web Sites. By utilising these links, you acknowledged and agreed that we are not responsible for the actions, contents, accuracy, privacy, policies, opinions expressed, services provided, goods sold, or other links provided by these sites. You further acknowledged and agreed that we are not responsible either directly or indirectly for any damage or loss caused by use of or reliance on linked sites. Should you have any questions regarding these sites, you should address them directly with the relevant site administrator.Dispute ResolutionAny dispute arising in connection with these Terms of Use or in connection with the use of the Amway.my website which cannot be resolved by goodfaith negotiations shall be referred to mediation or to arbitration.No Unlawful or Prohibited UseAs condition of your use of this Web Site, you will comply with all applicable laws, statutes, ordinance and regulations regarding your use of our service and any related activities. In addition, you warrant that you will not use this Web Site for any purposes that is unlawful or prohibited in law or by these terms, conditions and notices. You agree:i.Not to upload, post, email or otherwise transmit any content that is unlawful, harmful, threatening, abusive, harrassing, tortious, defamatory, vulgar, obscene, libelous, invasive if anothers' privacy, hateful, or racially, ethnically or otherwise objectionable.ii.Not to upload, post, email or otherwise transmit any material that contains software viruses or any other computer code, file or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.iii.Not to collect or store personal data about other users.iv.Not to interfere with or disrupt the service or services or networks connected to the service, or disobey any requirements, procedures, policies or regulations of the networks connected to the service.SubmissionsAny material, information or ideas you transmit or post on this Site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by Amway or its related and affiliated companies for any purposes whatsoever, including, but not limited to, reproduction, transmission, publication, broadcast, posting, developing, manufacturing and marketing products. Notwithstanding the foregoing, all personal data provided to Amway will be handled in accordance with Amway Privacy Policy. Amway have no responsibility to respond to messages posted at this site.SecurityWe understand that shopping on the Internet security is of paramount importance to you. We guarantee that all reasonable precautions to protect your Amway.my transactions have been taken so that you can have as safe and secure a shopping experience as can be reasonably provided.When you place orders on Amway.my, your transactions are encrypted using Secure Sockets Layer (SSL) encryption technology. Encryption scrambles the information transmitted across the Internet, including names and address. SSL also verifies the identity of the server and confirms that the original message arrives safely at its destination.PRIVACY POLICYWe recognized that your privacy is very important to you and to most people who use the Internet. Our privacy policy is detailed below and we suggest that you read it thoroughly. This policy may change from time to time and all changes will be posted here on this Web Site. When so posted, they shall become effective immediately. It is your duty to monitor the changes posted.This policy addresses what information we collect, how we use it, how to correct or change it, and how we protect and store it.We collect personal information and we use that information mainly to help us understand your needs so that we may better service you.The types of personal information that we may collect from you and how we use it will depend on how you use this Web Site.Registration Obligation You shall:i.Provide true, accurate, current and complete information about yourself as prompted by the Registration form.ii.Maintain and promptly update the Registration data to keep it true, accurate, current & complete.All ABOs must use a confidential password, which you will need, together with the identification number that Amway will assign to you in order to log on to the password protected areas of this Website. You shall maintain the confidentiality of any identification number, PIN or password provided. You shall immediately notify Amway of any unauthorised use of these Identifiers, or any other breach of security. You are fully responsible for all activities that occur under these Identifiers. Amway is not responsible for any misuse of your account by someone who uses your Identifiers.TerminationYou agree that Amway, in its sole discretion, may terminate your password, account (or any other part thereof) or use of the service, and remove and discard any content within, for any reason, including, without limitation, for lack of use or if Amway believes that you have violated or acted inconsistently with the letter or spirit of the Terms of Use.Survey and questionnairesAmway.my may contain several optional surveys and questionnaires throughout the site asking for information. We use the information you provide to help customize your shopping experience, showing you the content we believe you might be interested in, in order of your reference, as well as to provide advice and purchase recommendations.How do we use your informationYour personal information may be used by us for a number of purposes including, without limitation, research and statistical analysis and marketing. In terms of marketing, from time to time we may send out promotional and marketing materials about such things as great product offers or new Web Site features to users who are 18 years and above.Sharing your personal information with third partiesUnless otherwise specified or required by law or unless it is necessary for the purposes of performing services with respect to your use of this Web Site, we will not share your personal information with third parties, except your name, identification number, contact details and the value of the purchases you have made, will be made available to your referring or sponsoring ABO, or the current ABO servicing you. In addition, your ABO will have access to your ABO Amway Authorisation number and the value of your purchase.When necessary, your personal information may be divulged by Amway to Amway's agents or contractors for the purpose of performing services for Amway. These agents or contractors will be prohibited from utilising this information in any way other than to provide the services contracted for by Amway.Cookies on amway.myA cookie is a small text file that may be used by Amway.my to help identify you. On this Web Site, Amway.my uses cookies for two things: personalization and authentication. In other words, to help you customize your Web experience and to verify whom you are. It's important to note that our cookies are safe.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

Policy & Terms - Rules of Conduct: Section 4

Rules of Conduct Section 1 - Introduction Section 8 - Presentation of the Amway Sales & Marketing Plan Section 2 - Definitions Section 9 - Use of the Amway Trade Name, Trademarks and Copyrighted Materials Section 3 - Becoming an ABO Section 10 - Death and Inheritance Section 4 - Responsibilities and Obligations of All ABOs Section 11 - Breach of Contract; Procedures Section 5 - Responsibilities and Obligations of All Sponsors/Platinums Section 12 - Breach of Contract; Sanctions Section 6 - Preservation of the Line of Sponsorship Section 13 - International Review Panel Section 7 - Business Support Materials (BSM)Section 14 - Disposition of Terminated or Non-Renewed ABOship SECTION 4 - RESPONSIBILITIES AND OBLIGATIONS OF ALL ABOS 4.1 Abide by the Amway Business Policies/Amendments/Duty of Good Faith:At all times, ABOs must adhere strictly to the guidelines, procedures and policies stated in the Amway Business Policies of which these Rules of Conduct are a part, in addition to the Amway Sales & Marketing Plan, and, in each case, any amendments made to such from time to time. All ABOs are charged with the duty of good faith and fair dealing under the terms of the ABO Contract.4.1.1 Cooperation with Investigations:ABOs shall cooperate in any investigation undertaken by Amway into activities that are potentially in contravention of his/her ABOship or the ABOship of another ABO.4.2 Cross Group Buying or Selling/Supplying:No ABO shall engage in cross-group buying or selling/supplying. “Cross group buying and selling/supplying” occurs when an ABO sells or supplies Amway distributed or supplied products and/or services to another ABO who is not personally sponsored and downline of those sponsored, down to the next Platinum.4.2.1 An ABO must only purchase Amway products and services and Amway BSM directly from his/her Sponsor, or Amway.4.2.2 An ABO must not sell or supply Amway products and services to another ABO who is not personally sponsored and downline of those sponsored, down to the next Platinum.4.3 Retail Stores:4.3.1 No ABO shall permit Amway products or services to be sold or displayed in retail establishments whose main purpose is the sale of products and services to the public, including, but not limited to places like schools, fairs, shops, flea markets, auctions, kiosks, or military bases; nor shall he or she permit any Amway products or services to appear in such locations even if the products or services are not for sale. No promotional material related to Amway products or services or Amway literature shall be displayed in retail establishments.4.3.2 ABOs are not allowed, on their own or utilising non-ABO third parties, to sell or promote Amway products or services in any digital retail property which has the primary purpose of selling products or services to the public. No Amway products or services are allowed to appear in these properties even if the products or services are not for sale.4.3.3 An ABO who works in or owns a retail store must operate his or her ABOship separately and apart from the retail store. Such ABOs must secure customers for his/her Amway business in the same manner as ABOs who have no connection with a retail store and otherwise abide by Rule 4.3. Other types of retail establishments, which are not technically stores, such as barber shops, beauty shops, or professional offices, etc., likewise may not be used to display Amway products, information about Amway services, or promotional material related to Amway products or services or Amway literature.4.3.4 In the online environment, ABOs are allowed to blend and leverage their non-Amway communities and businesses, promote and sell Amway products, and prospect contacts made through that business or community, only in accordance with the Digital Communications Standards.4.4 Truthful and Accurate:No ABO shall make any offer to sell any Amway products or services which are not accurate and truthful as to the price, grade, quality, performance and availability. ABOs shall not:4.4.1 Make exaggerated product claims not authorised by Amway with regards to Amway’s products or products distributed by Amway;4.4.2 In any way whatsoever, represent Amway incorrectly with regard to prices, quality, standards, grades, contents, style or model, place of origin or availability of Amway’s products or products distributed by Amway;4.4.3 State that Amway’s products or products distributed by Amway are backed, approved, or present any features as regards to yield, accessories, uses or benefits that they do not have; or 4.4.4 Act or present in any way whatsoever Amway, its products or the products Amway distributes, in a fraudulent manner or promote products that do not belong to Amway as if they did.4.5 Repackaging:ABOs may not repackage products, change the content of products or otherwise change or alter any of the packaging labels of Amway products or services.4.6 Written Sales Receipt:An ABO who takes and/ or delivers an order in person shall deliver to the customer at the time of sale, a written and dated order or receipt which shall: (a) describe the product(s) sold, (b) state the price charged, and (c) give the name, address, and telephone number of the selling ABO.4.7 Satisfaction Guarantee:Whenever a customer requests the Satisfaction Guarantee service within the stated guarantee period, an ABO shall immediately offer the individual his/her choice of a: (a) full refund; (b) exchange for a like product; or (c) full credit towards the purchase of another product.4.7.1 ABOs shall advise Amway of any complaint regarding the Satisfaction Guarantee from a customer and provide copies of all correspondence and details of all conversations regarding the complaint as requested.4.7.2 ABOs are not authorised to make any type of offer or compromise or render Amway liable for any complaint or product return.4.7.3 ABOs will be held strictly liable for claims they make which exceed the terms of the Satisfaction Guarantee and shall indemnify and hold Amway harmless for claims made to that effect.4.8 Compliance with Applicable Laws, Regulations and Codes:ABOs shall comply with all laws, regulations and codes that apply to the operation of their ABOship wherever their business may be conducted. ABOs must not conduct any activity that could jeopardize the reputation of the ABO and/or Amway. Upon request, ABOs shall forthrightly provide any information requested about an ABO’s activities or any other activities known by the ABO (even with respect to other ABOs). In all such communications with Amway, the ABO shall act with absolute candour and good faith.4.9 Deceptive or Unlawful Trade Practices:No ABO shall engage in any deceptive or unlawful trade practice.4.9.1 No ABO shall engage in and/or promote any program that requires a group of participants to subscribe and/or contribute monies at regular intervals to a common fund for the primary purpose of purchasing Amway products, including but not limited to a kootu fund arrangement.4.10 Unlawful Business Enterprises or Activities:An ABO shall not operate any illegal or unlawful business enterprise, engage or participate in any illegal or unlawful business activity.4.11 Professionalism:An ABO shall at all times conduct himself/herself in a courteous and considerate manner and shall not engage in any high-pressure tactics, but shall make a fair presentation of Amway products or services, or the Amway Sales & Marketing Plan, when and where appropriate.4.12 ABO Relationship:No ABO shall represent that he/she has any employment relationship with Amway or any of its affiliated companies and/or other ABO.4.12.1 ABOs shall not give a false representation as to the nature of the relationship between Amway and its ABOs, or make any representation, except in accordance with the explanation given in the Amway Business Manual and Amway Business Policies or other official literature of Amway. An ABO is required to indemnify Amway for the costs, damages or prejudice stemming from such false representation, including any legal fees Amway may have incurred.4.12.2 ABOs shall not imply that they are employees of Amway, nor shall they refer to themselves as “agents,” “managers,” or “company representatives”, nor shall they use such terminology or descriptive phrases on their stationery or other printed materials.4.12.3 ABOs may not use their business cards to create the impression that they are in an employment relationship with Amway.4.13 Franchises and Territories:No ABO shall represent to anyone that there are exclusive franchises or territories available under the Amway Sales & Marketing Plan.4.14 Other Selling Activities:Except as provided in the Digital Communications Standards, ABOs may not take advantage of their knowledge of or association with other ABOs, including their knowledge resulting from or relating to the Line of Sponsorship, in order to promote and expand other business ventures. Such conduct constitutes an unwarranted and unreasonable interference with the business contracts of other ABOs and Amway.4.14.1 ABOs shall not solicit, directly or indirectly, other ABOs in order to sell, offer to sell, or promote other products, services, or business opportunities not offered or marketed by Amway. This Rule also applies to investments, securities and loans, regardless of their source.4.14.2 ABOs shall not sell, offer to sell, or promote any other business opportunities, products, or services in connection with the Amway Sales & Marketing Plan.4.15 Interference in another ABO’s ABOship; Inducement:It is a breach of the Rules of Conduct or the Amway Business Policies for an ABO to:4.15.1 Interfere or attempt to interfere with another ABO’s ABOship; or 4.15.2 Induce or attempt to induce another ABO to change his/her Line of Sponsorship, to transfer or abandon his/her ABOship, or to sponsor or not sponsor a particular Prospect; or 4.15.3 Induce or attempt to induce another ABO to deny training, education, motivation or other support to a downline ABO; or 4.15.4 Induce or attempt to induce another ABO to breach any Rules of Conduct or the Amway Business Policies.4.15.5 Promote events outside of his or her own group or organization without the written consent of his or her immediate upline Platinum and Diamond, and the Platinums and Diamonds of the other group or organization to which the event is promoted. Leaders should ensure event promotions, if any, are strictly within their own organisation unless the required consents are obtained.4.16 Exporting Amway’s Products:No ABO may export or import, or sell to others who import or export, Amway’s products from any other country in which Amway has established operations, into any country regardless of whether or not Amway is doing business in that country. ABOs may, however, take Amway products across borders for personal use, with the following limitations:4.16.1 The ABO is visiting another country and personally places the product order in that country.4.16.2 The ABO physically picks up/receives the products in one country and personally carries the products to another country. There may be no couriers, shipping companies, or freight forwarders involved.4.16.3 If the ABO has a Multiple Business in the country visited, the order cannot be placed as a customer order for an overseas customer.4.16.4 The products are for the ABO’s personal use only.4.16.5 The products may not be resold, distributed, or given away under any circumstances.4.16.6 The products ordered must not be available in the ABO’s home market.4.16.7 Durables (e.g. water treatment systems, air treatment systems) may not be carried from one market to another under any circumstances.4.16.8 The ABO order must not be for more than a reasonable amount of product; under USD$1,000.00 annually, not including any products that may be purchased and carried personally while attending a Leadership Seminar in another market. This personal use exclusion is limited to a reasonable amount of product: under $1,000 USD annually, not including any products that may be purchased and carried personally while on an incentive trip in another market, whether or not there is PV/BV on the products.4.16.9 The personal use exclusion may not be used as a business-building strategy.4.17 Retail Effort Rule:Amway pays bonuses under the Amway Sales & Marketing Plan based on sales to end consumers. For an ABO to be entitled to bonuses and/or qualifications under the Amway Sales & Marketing Plan, that ABO’s purchases must be consumed or sold to end consumers within a reasonable period as determined by Amway. Amway reserves the right to deny all qualifications, awards and rewards if in Amway’s sole judgment, the ABO’s purchases are not in compliance with this rule.4.17.1 Amway does not require stock keeping or purchase of inventory. ABOs may not purchase or counsel other ABOs to purchase products for any purpose other than the provision of such products to end consumers.4.18 Digital Communications:Digital Communications as used in these Rules means electronic transmissions (generally by computer or mobile device) of text, data, images, video, voice and other information including, without limitation, any posts or publications made available within the digital space, including emails, videos, live streaming, podcasts, blog posts, mobile applications (apps), advertising, forums, webpages, and through any social media or messaging platform, e.g. Facebook®, Instagram®, Line®, Snapchat®, Telegram®, Twitter®, WeChat®, WhatsApp® or YouTube®The Rules apply to ABO Digital Communications regarding Amway, the Amway opportunity, Amway products and services (directly or indirectly), or when the digital communications constitute BSM as defined under the Rules and BSM Policy. Since the digital space is unique, Amway has established the Digital Communications Standards (DCS) to ensure that ABO Digital Communications are in compliance with the Rules. The DCS are incorporated into and made a part of these Rules, and ABOs must comply with the DCS. A copy of the currently applicable DCS is available upon request from Amway.4.19 Fundraising:No ABO shall use Amway products in conjunction with any type of fundraising activity. Fundraising includes but is not limited to the solicitation for the purchase of Amway products or services based on the representation that all, or some, of the gains, proceeds, bonuses, or profits generated by such sale will benefit a particular group, organisation or cause.4.20 Amway Sales and Marketing Plan Manipulation:No ABO shall manipulate the Amway Sales & Marketing Plan or award volume in any way which results in the payment of Bonuses or other awards and recognition that have not been earned in accordance with the terms of the Amway Sales & Marketing Plan and/or the Amway Business Manual. In this regard, the strategic and artificial structuring of an Amway Line of Sponsorship for the purpose of depth building, whether or not there are relationships between those who are sponsored and those who sponsor, is considered to be manipulation and an unacceptable business practice. Amway at its sole discretion will determine what constitutes manipulation of the Amway Sales & Marketing Plan.4.21 Personal/Business Information Update:All ABOs are responsible for communicating any updates or changes to their personal information (e.g. name, address, telephone numbers, email address, marital status, etc.) or business information (e.g. change of business status, etc.) to Amway.4.22 Proprietary Information:In addition to the provisions contained in Section 9 of the Rules of Conduct, pertaining to the use of the Amway trade name, trademarks and copyrighted materials, Amway’s confidential and proprietary business information including, by way of example and without limitation, Line of Sponsorship information (i.e. information compiled by Amway that discloses or relates to all or part of the specific arrangement of sponsorship within the Amway business, including, without limitation, ABO lists, sponsorship trees, and all ABOs or Amway business information generated there from, in its present and future forms), business information, manufacturing and product development plans, business plans, and ABO sales, earnings and other financial information, etc., constitute commercially advantageous, unique, and proprietary trade secrets and business secrets of Amway which it keeps proprietary and confidential and treats as trade secrets and business secrets and constitute “Proprietary Information” subject to the ABO Contract.4.22.1 Amway is the exclusive owner of all Proprietary Information, which is derived, compiled, configured, and maintained by Amway. The ABO acknowledges all Proprietary Information is owned by Amway through the considerable expenditure of time effort and resources.4.22.2 ABOs are granted a personal, non-exclusive, non-transferable and revocable right by Amway to use Proprietary Information only as necessary to facilitate their Amway Business as contemplated under the Rules of Conduct, the Confidentiality Policy and other terms and conditions of the ABO Contract. Amway reserves the right to deny or revoke this right, upon reasonable notice to the ABO stating the reason(s) for such denial or revocation, whenever, in the reasonable opinion of Amway, such is necessary to protect the confidentiality or value of Proprietary Information.4.22.3 All ABOs shall maintain Proprietary Information in strictest confidence, and shall take all reasonable steps and appropriate measures to safeguard Proprietary Information and maintain its confidentiality.4.22.4 An ABO shall not compile, organise, access, create lists of, or otherwise use or disclose Proprietary Information except as authorized by Amway. An ABO shall not disclose Proprietary Information to any third party, or use Proprietary Information in connection with any other businesses.4.22.5 Use or disclosure of Proprietary Information, other than as authorised by Amway, shall cause significant and irreparable harm to Amway, and Amway may claim appropriate compensation for damages as well as demand an ABO refrain from the harmful conduct as well as seek any other remedies under applicable laws.4.22.6 In case of disclosure of Proprietary Information, voluntary or not, by an ABO to any third person, the ABO should immediately notify Amway about that fact and take necessary measures in order to (a) prevent further disclosure by such third party and (b) oblige such third party to sign a confidentiality and nondisclosure agreement for the benefit of Amway and under no less stringent terms that those provided within Section 4.22.4.22.7 An ABO shall promptly return any and all Proprietary Information or any copy to Amway upon resignation, expiration, failure to renew, denial of extension or termination of his/her ABOship and shall refrain from any further use.4.22.8 The confidentiality obligations set out in Section 4.22 shall survive during the term of the ABO Contract as well as after the date of its expiration or termination by any cause.4.23 Presentation Rules:The content of the presentations which include or support the promotion of the retailing of Amway products and services, or the Amway Sales & Marketing Plan, must otherwise be in accordance with the following:4.23.1 ABOs shall not:a)exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the Amway business;b)substitute group or non-Amway organisational identity for the Amway business. The Amway business must always be clearly identified without any ambiguity to the participants during the course of the presentation;c)advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims;d)promote one’s Line of Sponsorship, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others;e)misrepresent whether directly or indirectly and by whatever means the relationship of the ABO to Amway, for example, suggesting or implying that Amway is “just a supplier”, or that the ABO represents a business opportunity of which “Amway is a part”, or that the ABO “outsources” administrative support to Amway, etc.f)promote any other business opportunity other than the Amway Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any time; or,g)use the meeting as a platform to promote or advocate religious, political and/or personal social beliefs.4.23.2 Personal reflections on the following are not appropriate:a)social and cultural issues;b)preferences regarding specific political views, parties, candidates or elected officials.4.23.3 Discussions must only relate to ethics and positive attitudes that will assist and encourage the ABO and Amway’s products, services and business.4.23.4 Income representations, whether direct or implied, must reflect a realistic income potential from participation in the Amway Sales & Marketing Plan.4.23.5 ABO statements about the Amway Business Opportunity and Amway Sales & Marketing Plan must be truthful, accurate, and not misleading, and shall be made in accordance with the QAS and these Rules of Conduct.4.24 Activity Outside Malaysia/Brunei or Activity Outside The Market Where The ABO Is Registered:ABOs who engage, directly or indirectly, in any activity related to the Amway business in a jurisdiction outside of Malaysia/Brunei must do so in a manner that complies with the letter and spirit of the applicable laws, regulations, and rules, policies and procedures of the Amway affiliate in that jurisdiction, regardless of whether they are registered ABOs in that jurisdiction. Failure to do so shall be a breach of the ABO Contract.4.25 Advertising:An ABO may not present the Amway Business Plan or solicit participation in the Amway Business Plan through any broadcast communication methods including mass mailings, telemarketing, national or international advertising, radio, television, facsimile services, or any other means by which personal contact with a Prospect is not present. Advertising is allowed in a limited context as described in the Digital Communication Standards.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

Policy & Terms - Rules of Conduct: Section 10

Rules of Conduct Section 1 - Introduction Section 8 - Presentation of the Amway Sales & Marketing Plan Section 2 - Definitions Section 9 - Use of the Amway Trade Name, Trademarks and Copyrighted Materials Section 3 - Becoming an ABO Section 10 - Death and Inheritance Section 4 - Responsibilities and Obligations of All ABOs Section 11 - Breach of Contract; Procedures Section 5 - Responsibilities and Obligations of All Sponsors/Platinums Section 12 - Breach of Contract; Sanctions Section 6 - Preservation of the Line of Sponsorship Section 13 - International Review Panel Section 7 - Business Support Materials (BSM)Section 14 - Disposition of Terminated or Non-Renewed ABOship SECTION 10 - DEATH AND INHERITANCE 10.1 Upon the death of an ABO, the ABO’s interest in the ABOship may be passed on to a relative or other designated person, subject to the laws on succession and Amway’s acceptance of the assignment of the ABOship pursuant to Section 3. Therefore, the original ABO must make proper arrangements during their lifetime for the orderly and legal transfers of ownership of their ABOship to their heirs. This is to ensure that downline ABOs will continue to receive proper service, training and motivation. In the event that the heirs do not take steps to take over the ABOship, the ABOship may be deemed abandoned in accordance with Section 14.1. When an ABOship is deemed abandoned, the heirs shall have no further rights in the ABOship. Amway may then move up the Line of Sponsorship to the next qualified sponsor unless such a movement increases the number of 21% legs of the upline sponsor in which case the ABOship shall be designated as a placeholder.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

Compliance - Business Support Material Policy

Business Support Material PolicyRULES & REGULATIONS For long term stability and profitability of your Amway business, we are pleased to announce that with effect from April 01, 2003, Amway is implementing the following Business Support Materials (BSM)/Events Policy. We urge that all Amway Business Owners (ABOs) understand and observe both the letter and spirit of the policy in addition to the Amway Rules of Conduct.BUSINESS SUPPORT MATERIALS (BSM) / EVENTS POLICY Basic Policy The fundamental business of Amway & its ABOs is to sell products and services and provide a legitimate business opportunity. In building the business, Amway recognises that responsible and appropriate Business Support Materials (BSM) and Events may assist in providing valuable training and motivation. However, BSM and Events unless properly managed, can become a source of controversy and have a negative impact on Amway's reputation as a respected corporate citizen.The Amway business in Malaysia is licensed under the Direct Sales Act 1993. Amway must comply with the laws plus the terms and conditions indicated in our Direct Sales Licence. ABOs are authorised by Amway to operate under the umbrella of the Direct Sales Licence issued to Amway. The business of ABOs are so associated and intertwined with that of Amway Malaysia that involvement in any uncontrolled and unregulated activities by ABOs may be prejudicial to and could expose Amway's licence to risk. Any form of rewards or benefits built into sale or promotion of BSM/Events may be regarded by the Authorities that such production, dissemination, sale and promotion of these BSM/Events are themselves some form of unlicensed direct sales business conducted by individuals, group of ABOs or third party incorporated companies. This is a grave risk, as Amway may be perceived as being directly involved. Amway may be seen as encouraging, aiding and abetting such BSM. Aiding and abetting the breach of a criminal provision such as one contained in the Direct Sales Act 1993 is itself a criminal wrong. In addition to potential criminal exposure, Amway's licence could be put at risk as well as its good reputation earned over the past years.In light of the foregoing, a BSM/Events Policy is therefore necessary to protect the long-term stability of Amway & its ABOs as well as maintain and foster the excellent reputation of Amway's and its ABOs as responsible business operators. As such, BSM/Events will be allowed under Amway's guidelines.Definition of Business Support Materials (BSM)For purposes of this Policy, Business Support Materials (BSM) shall mean those products and services which are intended to support and assist the marketing and sale of Amway's products and services as well as the Amway business opportunity, including but not limited to:Books, magazines, catalogues, newspapers, newsletters or any forms of printed materials.Tapes, CDs, Wav, MP3 or any other form of audible materials.Video cassettes, VCDs, DVDs or any other form of visual materials.Websites, Web pages, Standing Order Forms or any other multimedia form of materials.Statement of Requirements The following general standards will apply:1.All sales and purchases of BSM (including hereafter event tickets) must be strictly voluntary. No sales pressure or coercion whatsoever may be used to compel or convince an ABO to buy or sell BSM. For the avoidance of any doubt, no ABO may be offered or an ABO cannot be burdened or obligated to purchase BSM consisting of which may include but not limited to series of BSM, services or products or any combination thereof of any third party packaged, bundled, combined with or tagged to any of such BSM. ABOs may not be offered BSM that are packaged together with products and/or services. There must be a written statement provided to each ABO that is in a form satisfactory to Amway that indicates that the purchase of BSM is voluntary and that if for any reason the ABO is not satisfied he or she can receive a full refund.2.An ABO cannot be placed at any disadvantage by an upline or downline as a result of not selling and/or purchasing BSM.3.ABOs shall not receive any compensation, incentives or benefits for sale of BSM.4.ABOs may sell BSM only at cost and its pricing must be clearly stated. There should be no profiteering from the sale of any BSM. ABOs can always provide BSM for free. BSM pricing must therefore adhere to this but not exceed the respective pricing stated below:a)Tapes or cassettes – RM6.00 / B$5.00 per piece.b)CDs or VCDs – RM10.00 / B$8.00 per disc.c)DVDs – RM16.00 / B$13.00 per disc.d)Books – recommended retail price.e)Weekly meetings – RM10.00 / B$8.00 per day per person.f)Rallies/Seminars (6 hours or less) – RM45.00 / B$33.00 per day per person.g)Seminars (more than 6 hours) – RM90.00 / B$66.00 per day per person (excluding food and lodging at cost)Note: All prices above are exclusive of GST. The above pricing policy shall be subject to review or amendment as deemed appropriate by Amway Malaysia.5.Contents of BSM must be truthful and fair and not contain any income claims, product claims nor religious and political elements. The Company has the right to review any BSM offered by an ABO for sale (or free) to ensure compliance with this Policy.6.ABOs cannot receive any benefits from third party produced BSM.7.No Amway trademark, trade name or logo may be used on any BSM, including third party BSM, without prior written permission of Amway.8.ABOs may not promote or sell events tickets/BSM offered by third parties who fail to comply with this Policy and the Amway Rules of Conduct.Events, Rallies and Meetings With respect to events, rallies and meetings ("events"), in addition to the foregoing standards, the following additional standards apply.1.a)ABOs' planning or intending to hold an event or out source such an event must before it is promoted to the ABO organization notify Amway Malaysia at least 3 weeks in advance by completing and submitting the standard event notification form to Amway Malaysia.Click here to download the Event Notification Form b)ABOs speaking at, organizing and/or promoting events shall comply with and where presenters are invited to speak, provide all presenters with a copy of the "Rules Governing Presentation Content at Meetings Designed to Support the Amway Business (Presentation Rules)" and shall ensure that all presenters comply with the same.2.No profit may be earned from sale of tickets to these events.3.Following the conclusion of the event, a summary of account substantiating no profit was earned must be submitted to Amway Malaysia upon request.4.In the event Amway cannot identify the ABO who is responsible for the meeting, all Diamonds in the line of sponsorship may be held accountable.5.Costs such as per diems and travel expenses paid to guest speakers should be in compliance with Amway's published guidelines.6.Cross-group supply of tickets/passes to ABO-organised events is strictly prohibited. Leaders are to ensure event promotion, if any, should strictly be within their own organisation and no cross-group promotion of events unless with the written consent of upline Diamond.7.Upline Diamond's consent is required for any Platinum who wish to plug-in into other groups.8.No solicitation or inducement to any ABO of other groups to plug-in.9.Organisation identity at Amway Sponsored Meetings, Newsgram and Amagram publications is not allowed.Presentation Rules Rules Governing Presentation Content at Meetings Designed to Support the Amway Business.To protect both the ABO’s and Amway's reputations and so as to avoid unwanted and inappropriate remarks, assertions and statements made in the course of a presentation that could give rise to issues, disharmony and expose Amway to unnecessary and undue scrutiny, the following Presentation Rules will have to be adhered to at all Amway business related events.The content of the presentations must include or support the promotion of the retailing of Amway products and services, and must otherwise be in accordance with the following:1.ABOs shall not:a)Exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the Amway business.b)Substitute group or non-Amway organizational identity for the Amway business. The Amway business must always be clearly identified without any ambiguity to the participants during the course of the presentation.c)Advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims.d)Promote one's Line of Sponsorship, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others.e)Misrepresent whether directly or indirectly and by whatever means the relationship of the ABO to Amway, for example, suggesting or implying that Amway is "just a supplier," or that the ABO represents a business opportunity of which "Amway is a part", or that the ABO "outsourcers" administrative support to Amway, etc.f)Promote any other business opportunity other than the Amway Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any future date g)Use the stage as a platform to promote or advocate religious, political and/or personal social beliefs 2.Personal reflections on the following are not appropriate:a)Preferences regarding specific political views, parties, candidates or elected officials b)Social and cultural issues 3.Discussions from a business stage must only relate to ethics and positive attitudes that will assist and encourage the ABO's and Amway's products, services and business.4.Income representations, whether direct or implied, must reflect a realistic income potential from participation in the Amway Sales and Marketing Plan.5.Participation in a BSM/Events must always be positioned as an optional aspect of supporting the building of an Amway Business.Consequences of Non-Compliance If an ABO violates the BSM/Event Policy, a written letter demanding the ABO to cease and desist within a time period will be issued.Those who fail to comply or who have shown a total disregard for the policy as evidenced by repeated violations may be subject to one or more of the following actions:a)Elimination from all SIP awards/rewards.b)Non-invitation to award trips.c)Suspension of business activities (Including bonuses held in escrow)d)Non-acceptance of Intent to Continue cum Amagram Subscription (ITCCAS)e)Termination of ABOship.Amendment of Policy This policy will be reviewed and possibly amended from time to time to always ensure Amway Malaysia's best efforts to remain compliant with the Direct Sales Act and the conditions imposed upon our Licence Renewal and to meet the diverse and changing needs of Amway Malaysia and its ABO organisation.This policy is without prejudice to and is not in derogation of any other provisions or Rules contained in the Amway Rules of Conduct.The description of Business Support Materials (BSM) set out in these Rules shall equally apply to any foregoing Rules.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

ABO Activity In Unopened Markets Policy

Unauthorised Amway Business Owner Activity In Unopened Markets PolicyZERO TOLERANCE POLICY REGARDING UNAUTHORISED ABO ACTIVITY IN UNOPENED MARKETS IMPORTANT! AMWAY Business Owners (ABOs) considering expanding their businesses internationally must not conduct unauthorised activities in markets not yet opened by Amway. Penalties for unauthorised activities can seriously jeopardise your current and future businesses.The Rules 3.16 Zero Tolerance states that:It is a breach of the Rules of Conduct or the AMWAY Business Policies for an ABO to conduct ABO activities in markets in which he/she is not authorised to conduct business. It is a breach of the Rules of Conduct or the AMWAY Business Policies to conduct ABO activities in markets in which AMWAY are not doing business. Such unauthorised activity may result in, without prejudice to any rights and remedies otherwise available, the immediate suspension of the ABO’s rights.Amway is currently open in the following countries and territories.Anguilla, Antigua, Argentina, Aruba, Australia, Austria, Azores, Bahama Islands, Barbados, Barbuda, Belgium, Bermuda, Bonaire, Botswana, Brazil, British Virgin Islands (includes Virgin Gorda, Tortola, Anegada, Jost Van Dyke, Peter Island), Brunei, Bulgaria, Caicos Islands, Canada, Cayman Islands (Grand Cayman, Cayman Brac, Little Cayman), Ceuta, Channel Islands (Guensey & Jersey), Chatham Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, El Salvador, England, Estonia, Finland, France, Germany, Greece, Grenada, Grenadines, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Hebrides Islands, Honduras, Hong Kong, Hungary, India, Indonesia, Ireland, Islas Baleares (Balearic Islands), Islas Canarias (Canary Islands), Isle of Man, Isle of Wight, Italy, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Macau, Madeira Islands, Malaysia, Martinique, Melilla, Mexico, Montserrat, Namibia, Netherlands, Nevis, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, Saba, Shetland Islands, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, St. Eustatius, St. Kitts (f.k.a. St. Christopher), St. Lucia, St. Maarten, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Tobago, Tortola, Trinidad, Turkey, Turks Island, Ukraine, United Kingdom (Northern Ireland, Scotland, Wales), United States, Uruguay, U.S. Virgin Islands, Venezuela, Vietnam.Under Zero Tolerance Policy, for Amway is currently open in the following countries and territories. Please refer the list from this link: http://globalnews.amway.com/amway-profile Direct selling is currently not permitted in China. Since 1998 Amway China has operated under a special license permitting sales through shops with salesmen.ABOs are encouraged to contact Amway to ensure that they have up-to-date information on the procedures for international sponsoring. Additionally, ABOs should become aware of and uphold the laws and regulations of each market, as well as understand and be considerate of social and cultural customs.NOTICE AMWAY HAS ADOPTED A ZERO TOLERANCE POLICY THAT PROHIBITS ANY ABO ACTIVITY IN MARKETSTHAT HAVE NOT BEEN OFFICIALLY OPENED BY AMWAY Amway defines "ABO activity" as any activity which is designed to promote or build the Amway business. All ABOs are prohibited from visiting a new market country for the purpose of interesting one or more prospective ABOs in the Amway business. Amway does not permit holding meetings (even one-on-one meetings) in any country prior to the announcement of the launch date and launch plans.Prospecting by web sites directed at the unopened market is also considered as inappropriate ABO activity.It is highly inappropriate and a violation of the "spirit" of these rules to educate a non-ABO about the Amway Opportunity and to then encourage the prospective ABO to return to his native country for the purpose of generating interest prematurely.In the event that Amway officially launches a new market, Amway will announce the opening of the market through official corporate communications. Such communications will announce the date of launch, indicate what pre-launch activity is permitted, and provide other information critical for successful ABO participation. If Amway has not officially opened a market, no ABO activity is authorised with respect to that market.Any mention in the media of Amway's public relations efforts or of legal notices that Amway is required to file in a new market must not be interpreted as the official announcement of Amway's intention to open a new market.ACTIVITIES NOT AUTHORISED AT ANY TIME Amway has adopted a Zero Tolerance Policy for unauthorised activity in unopened markets. Below is a list of behaviour/activity that would be subject to the Zero Tolerance Policy no matter whether such activity takes place in an unopened market or in a market that has been officially launched by Amway. The Corporation reserves the right to take immediate action and or deny acceptance of an Application in the new market or apply other sanctions on any ABO once it receives a verifiable complaint.1.ABOs cannot solicit other ABOs from outside their Line of Sponsorship or Personal Group to sign under or to provide prospects in a new market. To do so is a direct violation of the contract between Amway and its ABOs, and the Rules of Conduct or Commercial Principles applicable in an ABO's market. Amway encourages ABOs to follow their original line of sponsorship when applying for authorisation in a new market.2.The importation, use, or sale of any privately produced literature, tapes or other such Business Support Materials (including the use of web sites, e-mail and other electronic means of advertisement or communication) in relation to the Amway business not previously reviewed by Amway for use in a/each specific market is unauthorised. Authorisation in one market does not automatically serve as authorisation for use in ALL and especially new or unopened markets.3.The importation of any Amway product into a market for any reason including sales, demonstration, or display is strictly prohibited. Importation of products and promotional materials without proper import licenses, registrations, and labeling may subject the violating ABO and Amway to substantial fines, imprisonment, and confiscation of materials and product and undermines the reputation and goodwill associated with the Amway trademarks and brand. It may also seriously jeopardise Amway's ability to open a market in the future, or to offer its full range of products.4.Advertising for prospective ABOs in the new market in any format is prohibited both in the new market and in the ABO's home market. This includes flyers, bulletin boards, misuse of business cards, publication of meeting schedules, and seeking media coverage. ABOs cannot participate in "blind prospecting" by using phone books, professional society membership lists, etc. Under no circumstances may ABOs use mass communication methods such as spam (unsolicited email), television merchandising channels or computer networks to advertise the Amway opportunity.5.ABOs may neither state nor imply that they are employees or representatives of Amway Corporation or any of its affiliated companies, nor may they say that they are the exclusive representative of Amway in any particular country.6.No ABO-produced "pre-applications" or any similar documents which appear to commit a prospective ABO to join a particular line of sponsorship are authorised. "Lead Forms", which are used only for a ABO's internal use to collect information about prospective ABOs, must NEVER be utilised as "pre-applications" and are not legally binding. The lead form must not be signed by the prospective ABO and a copy must not be left with the prospect. The Lead Form and its use must never appear to commit or obligate the prospect in any manner.7.Prospective ABOs who are residents of non-Amway markets should not be invited to any ABO-sponsored or company-sponsored functions organised in either Amway- or non-Amway markets.8.Showing the Amway Sales Plan, importing, selling Amway produced, or provided products in an unopened market not permitted.PENALTIES FOR UNAUTHORISED ACTIVITY IN NON-AMWAY MARKETS PENALTIES MAY INCLUDE ANY ACTION DEEMED APPROPRIATE BY AMWAY. CORRECTIVE ACTIONS MAY RANGE FROM RE-EDUCATION OF AN OFFENDING GROUP AND/OR, DENYING ACCEPTANCE/PROCESSING OF AN APPLICATION IN THE NEW MARKET, AND/OR SUSPENSION TO TERMINATION OF THE VIOLATOR'S BUSINESS. CORRECTIVE ACTION MAY NEGATIVELY IMPACT THE VIOLATOR'S ANNUAL BONUSES, AWARD RECOGNITION AND OTHER REWARDS SUCH AS GIP, NON-CASH AWARDS AND FAA.1.Complaints of improper activity are to be submitted in writing to the appropriate Sales Department (Business Conduct & Rules and ABO Business Relations) staff for review and handling on a case-by-case basis. Amway may, at its discretion, follow up on any reported activity to make a determination of its accuracy and viability.2.Penalties may include any action deemed appropriate by Amway up to and including denying an application for the new market, suspension or termination. Amway may sanction rewards and recognition derived from unauthorised activities in an unopened market and may prohibit the offending ABOs from entering into new markets.3.In the event of termination action, the appeal rights as granted by the Enforcement Procedures in the Rules of Conduct, Commercial Principles or applicable policies in an Amway affiliate may be invoked by the ABO.4.Platinums are responsible for ensuring that all ABOs in their organisations who are involved in international markets understand these Rules. It is the responsibility of each ABO to abide by this Policy.5.Violators may be required to provide Amway with a mailing list, complete with names and addresses, of all persons solicited/contacted by him or her as prospective ABOs as the result of unauthorised activity.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

Policy & Terms - Rules of Conduct: Section 6

Rules of Conduct Section 1 - Introduction Section 8 - Presentation of the Amway Sales & Marketing Plan Section 2 - Definitions Section 9 - Use of the Amway Trade Name, Trademarks and Copyrighted Materials Section 3 - Becoming an ABO Section 10 - Death and Inheritance Section 4 - Responsibilities and Obligations of All ABOs Section 11 - Breach of Contract; Procedures Section 5 - Responsibilities and Obligations of All Sponsors/Platinums Section 12 - Breach of Contract; Sanctions Section 6 - Preservation of the Line of Sponsorship Section 13 - International Review Panel Section 7 - Business Support Materials (BSM)Section 14 - Disposition of Terminated or Non-Renewed ABOship SECTION 6 - PRESERVATION OF THE LINE OF SPONSORSHIP 6.1 Protection of the Line of Sponsorship:The sale of an ownership interest in an ABOship, or transferring an ABOship, requires prior approval by Amway. This approval shall be at Amway’s sole discretion.6.1.1 The transfer of an ABO, with or without his/her personally sponsored downlines and downlines of those personally sponsored downlines, moves the sponsorship of that ABOship from one ABO to another.6.1.2 When an ABOship is sold, such ABOship shall remain in the same position in the Line of Sponsorship.6.1.3 Transfers may not be used to strategically or artificially restructure any part of the Line of Sponsorship.6.2 Individual Transfers:An individual transfer involves the transfer of an ABO without any of his/her sponsored ABOs. Without limiting or restricting in anyway Amway’s powers and discretion under Section 6.1:6.2.1 Any ABO who wants to change Sponsors must submit a written request to Amway accompanied by (1) a written release signed by all ABOs upline up to and including the first qualified Platinum or above, and (2) a written acceptance from the new Sponsor and new Platinum or above. The written acceptance from the new Sponsor and Platinum or above confirms that they will incur all responsibilities of the transferring ABO.6.2.2 Amway will also contact any International Sponsor and International Leadership Bonus recipients and will allow 30 days for comment.6.3 Group Transfers:A group transfer involves the transfer of an ABO with all or some of his/her personally sponsored and downline of those sponsored. Without limiting or restricting in any way Amway’s powers and discretion under Section 6.1:6.3.1 An ABO who wishes to transfer to a different Sponsor with all or part of his/her personally sponsored downlines and downline of those personally sponsored downlines, must submit a written request to Amway accompanied by the written consent from all downline ABOs, who wish to transfer, down to the first ABO who is qualified at the Platinum or above level and all upline ABOs who are qualified at the Platinum or above level up to and including the first ABO who is qualified at the Emerald or above level.6.3.1.1 If the first upline ABO who is qualified at a formal award level is a qualified Emerald or above, written consent must be received from the next ABO who is qualified at the Platinum or above level who is upline from that Emerald.6.3.1.2 Amway will then notify the first qualified upline Diamond and allow 14 days for comment.6.3.2 The transfer request must be accompanied by written consent of all those ABOs, including those internationally sponsored, who the transferring ABO wishes to take with him/her and the written acceptance of the ABO in the Line of Sponsorship to which the requester wants to be transferred.6.3.2.1 Amway will also contact any International Sponsor and International Leadership Bonus recipient and will allow 30 days for comment.6.3.3 No ABO currently recognised by the company as a Group Leader (e.g. Silver Sponsor, Gold Producer, Platinum, or Ruby, etc.) can be transferred with his/her personally sponsored and downline of those sponsored under this Section.6.3.3.1 A former Group Leader ABO may be transferred with his/her personally sponsored and downline of those sponsored only if more than two full years have elapsed since the last month in which the ABO was recognised as such, provided there has been compliance with the procedures outlined above.6.4 Six Months Inactivity:An ABO who wishes to terminate (by resignation or failure to extend) his or her ABOship under his or her present Sponsor and who thereafter becomes inactive for a period of six or more consecutive months shall cease to be an authorized ABO and may, following the lapse of said inactive period, apply as a new ABO under a new Sponsor. The date on which Amway receives the letter of resignation begins the inactivity period. A person who has not renewed his/her ABOship will be considered expired and must remain inactive for six months from the beginning of the following month.6.4.1 To sponsor an ABO under this Rule, the applicant must complete a new ABO Contract which may be obtained from Amway. If evidence of activity during the six-month period is substantiated, Amway will refuse to honour the sponsorship under the new Sponsor. The right of an ABO to contest the sponsorship of a former ABO who is now sponsored under a different Sponsor ceases when two years have elapsed since the date Amway accepted the application under the new Sponsor.6.4.2 Definition of Inactivity: Inactivity for purposes of this rule shall mean that during the period of inactivity, the ABO shall be completely inactive, which means such ABO:6.4.2.1 Shall not have purchased products or services of Amway as an ABO for personal use (although he or she may do so as a customer)6.4.2.2 Shall not have sold or supply any products or services of Amway except pursuant to the “buy-back” policy, shall not have engaged in any phase of a product sale/purchase (e.g. taking an order, making a delivery, or accepting payment)6.4.2.3 Shall not have presented the Amway Sales & Marketing Plan to any Prospect;6.4.2.4 Shall not have filed an Intent to Continue for the extension of his/her ABOship; and 6.4.2.5 Shall not have attended any recruiting, training, or motivational meeting conducted by any ABO or any Amway-sponsored meetings.6.4.2.6 For purposes of this Rule, the following shall NOT constitute activity and do not, therefore, interrupt the running of the six-month inactivity period so long as the former ABO is otherwise inactive:6.4.2.6.1 Procuring and/or submitting a written request for transfer;6.4.2.6.2 Filing a request for the review of an Amway decision by an International Review Panel; or 6.4.2.6.3 Directing an inquiry to Amway as to the status of his/her ABOship.6.4.2.7 During the inactive period, the former ABO must not participate in any activity under another ABOship in the name of his/her parents, siblings, or others or he/she shall be determined as “active” for the purposes of this Section.6.4.2.8 When either a husband or wife is an ABO, both must fulfil the six-month inactivity requirements before one can be sponsored again as an ABO.6.4.2.9 If the ABO who is changing Sponsors under this rule also has any internationally sponsored ABOs, the ABO’s internationally sponsored ABOs are forfeited once the six-month inactivity period has begun.6.4.2.10 If the ABO who is changing Sponsors under this rule also owns Amway businesses in other markets, he/she must elect one of them to be the International Sponsor of his/her new ABOship when completing the new ABO Contract.6.4.3 Two Years Inactivity: An ABO who transfers to or who following six or more months of inactivity applies for sponsorship under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this rule, may not be sponsored by any ABO who was previously above him/her in the original Line of Sponsorship up to and including the first ABO qualified at the Platinum or above level, or below him/her in his/her former personally sponsored and downline of those sponsored, down to and including the first ABO qualified at the Platinum or above level, unless at least two years have elapsed since the termination of his/her ABOship.6.4.4 An ABO who transfers to, or who, following six or more months of inactivity, is sponsored under a Sponsor in a different Line of Sponsorship pursuant to the provisions of this rule, shall have no right to sponsor in the new Line of Sponsorship any ABOs who were previously above him/her in the original Line of Sponsorship up to and including the first ABO qualified at the Platinum or above level, or below him/her in his/her former personally sponsored and downline of those sponsored, down to and including the first ABO qualified at the Platinum or above level. However, an ABO who has been inactive for a period of two years following his/her resignation may be sponsored by any sponsor, including his/her former Sponsor who may have since been transferred to or sponsored by a different Sponsor.6.4.5 An ABO who has declared inactivity in one market may continue to operate as an ABO in any other market in which he/she has an ABOship, during the terms of his/her inactivity in the other markets.6.4.6 A formerly fostered sponsored ABO may sponsor again subject to paragraphs 6.4.1, 6.4.2, 6.4.3, and 6.4.4 and the following conditions:6.4.6.1 At the time of application, the former ABO must specify whether or not he/she wishes to be internationally and foster sponsored again, and 6.4.6.2 A former ABO may not be personally sponsored by a Sponsor who was previously above him/her in the original line of foster sponsorship up to and including the first ABO qualified at the Platinum or above level, or below him/her in his/her original Line of Sponsorship down to and including the first ABO qualified at the Platinum or above level unless two or more years have elapsed since the termination of his/her ABOship.6.4.7 Corrective Action: If any provisions to this rule are violated, Amway may take corrective action, which may include, but is not limited to, the termination of the violating ABO’s ABOship, and transfer of his/her former personally sponsored and downline of those sponsored and/or the Business Volume generated during the period of violation to the appropriate Line of Sponsorship.6.5 Sale of an ABOship:An ABO who owns an ABOship, whether or not qualified as Platinum or above may sell his/her ABOship only to another authorized ABO as prescribed by this rule. Amway requires that specific terms of sale be included in any sales agreement. In order to preserve the Line of Sponsorship, the selling ABO must offer his/her ABOship in the order of priority stated below and the ABO interested in purchasing the ABOship must meet all of the terms and conditions as set forth in these rules. The purchased business shall remain separate from the buyer’s other Amway business and the Line of Sponsorship shall not be altered in any way as a result of the sale.6.5.1 The first option to purchase belongs to his/her International Sponsor, who retains throughout the sales negotiations to sell the ABOship the right to acquire the same by meeting the price and conditions of any bona fide offer received by and deemed acceptable to the Seller;6.5.2 The second option to purchase belongs to his/her local Foster Sponsor so long as the first option has not been exercised. In the event the selling ABO has no International Sponsor, the local Sponsor retains throughout the sale negotiations to sell the ABOship the right to acquire same by meeting the price and conditions of any bona fide offer received by and deemed acceptable by the Seller;6.5.3 The third option, exercisable so long as the first or second options above have not been exercised, belongs to any one of the Seller’s personally sponsored ABOs;6.5.4 The fourth option, exercisable so long as the first, second, or third options have not been exercised, belongs to any qualified Platinum or above either up or down the Line of Sponsorship to the next qualified Diamond;6.5.5 The final option, exercisable so long as the first, second, third, or fourth options have not been exercised, belongs to any qualified Emerald at that time.6.5.6 All purchasing ABOs must be in good standing as determined by Amway. All sales (except the price) must be reviewed and approved by Amway before they become final. Amway reserves the right to approve all sales at its own discretion. No changes in ownership will be implemented and no change of title of the business shall be made final until the sales agreement has been received and approved by Amway and a final executed copy of the sales agreement is provided to Amway for its records.6.5.7 If the ABO wishes to sell his/her ABOship under terms and conditions different from those of his/her first offer, the ABOship must be once again be offered for sale under the revised terms and conditions in accordance with the order of priority indicated above.6.5.8 All purchasing ABOs must meet the following criteria as reasonably determined by Amway. Failure to meet the following criteria will act as if the offer to purchase was revoked or the option to purchase was never exercised:6.5.8.1 Possesses sufficient expertise in the business so as to demonstrate a complete and accurate understanding of the Amway Sales & Marketing Plan and the Amway Business Opportunity;6.5.8.2 Possesses a complete and accurate understanding of the Rules of Conduct and demonstrate a willingness to abide by them;6.5.8.3 Possesses adequate resources to operate the seller’s ABOship and to provide necessary training and support;6.5.8.4 Possesses an understanding of any relevant market factors that may impact the operation of the seller’s ABOship; and,6.5.8.5 Is not currently engaged in any dispute or possess any conflict which may impact their ability to operate the seller’s ABOship.6.5.9 Monthly Performance Bonuses accruing to the business after the date of sale will be paid to the new owners. Annual Bonuses (such as Emerald and Diamond Bonuses) shall be paid as specified in the Sales Agreement as authorised by Amway. All awards previously awarded to the business will not be transferred to the new owners. Qualification for awards for the business will be determined only by activities occurring after the date of sale.6.6 One Amway Business Rule:An ABO may own, have an interest in, be a signatory on or be listed as a designee on only one ABOship, except as provided in Section 6.6.1 – 6.6.5. Only under the following circumstances may an ABO have ownership interest in more than one ABOship:6.6.1 Where two ABOs marry and one or both have attained the Platinum or above level prior to marriage pursuant to Section 3.2.2;6.6.2 Where an existing ABOship purchases another ABOship pursuant to Section 6.5;6.6.3 Where an ABO (transferor), in order to facilitate the transfer of his/her ABOship in the event of his/her death, requests to assign the ABOship to another existing ABO pursuant to Section 10; or,6.6.4 Where an existing ABO inherits an ABOship pursuant to Section 10;6.6.5 In the event an ABO owns or has an ownership interest in two or more ABOships pursuant to this rule, Amway shall continue to recognize such ABOships as separate ABOships and will only recognise them as separate, individual ABOships for all purposes including, for award and Bonus purposes.6.7 Mergers and Combinations of ABOships:No merger or combination of two or more existing ABOships by reason of intentional affirmative act on the part of the owners shall be permitted which results in the merging ABOships obtaining any level of achievement.6.7.1 Only those mergers or combinations resulting from failure to file a Notice of Intent to Renew form, termination, resignation, death (with no designation of succession by heirs), or some involuntary event or cause beyond the control of any of the owners, shall be permitted, provided, however, that the merging business has fewer than two (2) qualified legs. A permissible merger and combination must not be implemented until same has been reviewed and approved by Amway.6.7.2 Under no circumstances will Amway approve a merger which results in an ABO attaining a higher award level.6.8 Divorce, Separation, or Other Dissolution:Whenever a business is ordered to be separated or divided as the result of a divorce, dissolution of a corporation or partnership (where applicable), the separation or division must be accomplished in such a way as to not adversely affect the interests and/or income of the ABO in the Line of Sponsorship. During the division or separation process, neither party shall administer or operate, together or separately, any other ABOship without Amway’s express written consent.6.8.1 Divorce: Upon divorce of a married couple one of whom is a signatory to an ABO Contract, Amway shall continue to recognise the signatory to the ABO Contract as the ABO and shall pay Bonuses and grant awards and rewards to such ABO only. Amway will continue to treat the ABOship as a single entity and for the purposes of this contract the individuals formerly married are still bound by Section 3.2, 3.11, and 4.14 as they deal with spousal issues. Any arrangements between divorced spouses with respect to proceeds from an Amway Business of one of the spouses must be handled by the divorcing spouses. Absent the express written consent of Amway, no arrangements shall be made to divide proceeds or to share awards or rewards between divorced spouses.6.8.2 Dissolution of a Legal Entity Operating an ABOship: Absent the express written agreement of Amway to the contrary, prior to dissolution of a legal entity that is a signatory to an ABO Contract, the ABO Contract may be assigned to the authorised representative of the legal entity who signed the ABO Contract originally on behalf of the company, or the ABOship may be sold in accordance with Section 6.5 of the Rules of Conduct. The failure to either assign the ABO Contract to the authorised representative or to sell the ABOship in accordance with Section 6.5 of the Rules of Conduct shall result in abandonment of the ABOship in accordance with Section 14 of the Rules of Conduct.6.9 Disposition of an ABOship:If an ABO terminates his/her ABOship with Amway, or fails to apply for extension of the ABOship within the required time period, or dies without leaving heirs who are willing and able to assume responsibility for the ABOship, Amway, at its sole discretion, shall decide the future of the ABOship in accordance with Section 14.6.10 Non-Compete/Non-Solicitation:a)Non-Compete:An ABO, who is or has qualified at the level of Platinum or above, shall not, during the existence of his/her contract of ABOship with Amway, and for a period of 6 months after the termination of his/her contract of ABOship with Amway, engage in or carry on any business or service, either directly or indirectly, which may be considered to be in competition with or similar to the businesses of Amway, whether for his/her own account, or for the account of any other person in Malaysia and Brunei.b)Non-Solicitation:An ABO shall not, during the existence of his/her contract of ABOship with Amway, and for a period of 24 months after the termination of his/her contract of ABOship with Amway, whether for his/her own account, or for the account of any other person in Malaysia and Brunei, solicit, induce, attempt to solicit, attempt to induce, or otherwise entice away from Amway, any of its ABO in Malaysia and Brunei.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

Policy & Terms - Rules of Conduct: Section 7

Rules of Conduct Section 1 - Introduction Section 8 - Presentation of the Amway Sales & Marketing Plan Section 2 - Definitions Section 9 - Use of the Amway Trade Name, Trademarks and Copyrighted Materials Section 3 - Becoming an ABO Section 10 - Death and Inheritance Section 4 - Responsibilities and Obligations of All ABOs Section 11 - Breach of Contract; Procedures Section 5 - Responsibilities and Obligations of All Sponsors/Platinums Section 12 - Breach of Contract; Sanctions Section 6 - Preservation of the Line of Sponsorship Section 13 - International Review Panel Section 7 - Business Support Materials (BSM)Section 14 - Disposition of Terminated or Non-Renewed ABOship SECTION 7 - BUSINESS SUPPORT MATERIALS (BSM)While Amway does not require anybody to purchase BSM, ABOs may decide that they can play a useful role in building a profitable business or achieving goals. BSM are entirely optional and any ABO who chooses to promote, use, sell or distributes BSM must emphasize in writing that the purchase is strictly voluntary and that any ABO who purchases BSM shall be able to return the BSM for a full refund in accordance with the BSM Refund Policy stated in the QAS. An ABO cannot be burdened or obligated to purchase BSM or placed at any disadvantage by an upline or downline as a result of choosing not to purchase or sell BSM. ABOs shall not receive any compensation, incentives, or benefits from the sale of BSM, whether the BSM is ABO- or third party-produced. Rather, ABOs may sell BSM only at cost, and in no event at a price above the approved published price. ABOs may refer to the QAS for more specific direction regarding pricing for materials and events.All BSM must comply with the Rules of Conduct and QAS, regardless of the purpose or source of the BSM. BSM may not be sold to non-ABOs nor can the purchase of any BSM be framed as a requirement for becoming an ABO. Amway does not endorse any BSM.At its sole discretion, Amway may review any BSM and determine whether or not it is suitable for use in the market. ABOs are responsible for compliance with all laws regarding the content, production, distribution, and sale or use of BSM.7.1 ABOs Only:ABOs may produce BSM dealing with general subjects of a “how-to” nature; however, they must bear the legend “For Existing ABO Only – Not for use with Prospects.7.1.1 An ABO who chooses to use, sell or distribute BSM, including tickets to seminars and events, may not suggest, or imply that the use of any such materials will guarantee success. All BSM shall contain the following or substantially equivalent language in a format and placement indicated by Amway: “No one can guarantee that these techniques and approaches will work for you. We hope, however, that the ideas presented here will assist you in developing a strong and profitable business. These materials have been published independently of Amway.” The above language or its equivalent must appear on all seminar and event tickets.7.2 Review:Prior to distribution and use, all BSM must be submitted to Amway for review and authorization as stated in the QAS. As a result of such review, Amway may deny authorization or require at its sole discretion that such BSM be modified and/or take other appropriate action(s) before such BSM is used. In addition to its right to approve all BSM, Amway may also conduct reviews of the use and treatment of Amway’s name, or trademarks, service marks, copyrighted works, or other intellectual property belonging or licensed to Amway to ensure compliance with all Rules and the QAS. Reviews may include, but are not limited to, attending (in person or electronically) training and education meetings, as well as conducting interviews and surveys of ABOs. ABOs shall provide Amway with full access to BSM, including, without limitation, access to meetings and events, all password-protected areas of websites, and reasonable access to such other materials, information, and locations necessary or helpful for the purpose of conducting any of the aforementioned reviews including, without limitation, those reviews conducted to verify ABOs’ compliance with the Rules of Conduct and the QAS. ABOs shall respond to inquiries and otherwise cooperate in a timely fashion with any reviews conducted by Amway in connection with their obligations under the ABO Contract, Rules, and QAS. ABOs shall act in good faith and shall not unreasonably withhold access to any materials or information requested by Amway.COMPLIANCE POLICY & TERMS AMWAY PRIVACY NOTICE ABO REGISTRATION PERSONAL INFORMATION

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