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The International Review Panel (IRP) provides an internal procedure for the review of decisions as to an ABO’s termination, suspension, and/or non-renewal. Any other decision may be reviewed by the International Review Panel at Amway’s discretion.
13.1
Procedure for Filing an Appeal Request to the International Review Panel: In the event an Amway Business Owner (ABO) qualified at the Platinum level or higher disagrees with an affiliate’s decision to terminate, suspend or not renew his or her Amway business, the ABO has the right to request for an appeal of their case for review by the IRP. An ABO not qualified at the Platinum level or higher who disagrees with an affiliate’s decision to terminate, suspend or not renew his or her Amway business, may request for an appeal through his or her upline qualified Platinum. In this instance, the upline qualified Platinum may choose to submit the appeal on behalf of the downline ABO and the IRP will determine whether to review the appeal at its reasonable discretion based on an assessment of the nature of the allegations, the history of the ABO’s business, and the availability of significant new evidence that could not have previously been presented to or considered by Amway.
The appeal request must be submitted in writing (in the local language or English). The appeal request should contain a 1- to 2-page narrative describing the basis for the appeal, issues to be considered for the appeal, any relevant facts, and the relief being sought. The appeal should also contain any information and documents (translated into English) which support the appeal. Only ABOs qualified at the Platinum level or higher whose Amway business was terminated, suspended or not renewed, can submit an appeal request to the IRP and must do so within 30 days from the date of the affiliate’s decision letter. In the case of an ABO not qualified at the Platinum level or higher, his or her upline qualified Platinum may submit an appeal request within 30 days from the date of the affiliate’s decision letter. The appeal request must be submitted to the Review Panel Chair either via email at appeal.administrator@amway.com or via postal service to:
Amway Corporation, Attn: Review Panel Chair, Center Rules/IRP, Mail Code: 78-2G, 7575 Fulton Street East, Ada Michigan 49355 USA.
13.2
Membership of the International Review Panel: The International Review Panel consists of corporate staff from Center Rules/IRP, Ada-based Regional Rules, Global Sales and Legal.
13.3
Market Decision Remains in Force Pending Decision by the International Review Panel: In the event Amway grants an ABO the opportunity to have an affiliate’s decision reviewed by the International Review Panel, the decision taken by Amway will remain in force until the review has taken place and a final determination has been made by the International Review Panel.
13.4
Procedures for Review by the International Review Panel:
13.4.1
The Review Panel Chair will review the appeal request and determine if it meets the requirements for review by the IRP. If the requirements are met, and/or if the IRP chooses to exercise its discretion to review an appeal request, the Review Panel Chair will provide notification to all parties (affiliate and the ABO) that the appeal request will be reviewed by the IRP. If the requirements are not met or the IRP declines to review the appeal at its discretion, the Review Panel Chair will advise the ABO accordingly and if possible, permit the ABO to rectify and resubmit the appeal request within the stated deadline.
13.4.2
The parties may produce additional information for the appeal independently or as requested by the IRP. The IRP will determine the relevancy and materiality of the information offered.
13.5
Final Determination by the International Review Panel:
13.5.1
The International Review Panel may affirm, or reverse the decision of Amway, or may remand the case back to the affiliate for further action.
13.5.2
The determination of the International Review Panel will be communicated to all parties.
13.5.3
Amway will take such steps as may be necessary to implement the International Review Panel’s determination.
13.5.4
In the event the determination of the International Review Panel is rendered in favour of the ABO, Amway shall restore full rights and privileges, and where appropriate, pay the balance of monies previously held in escrow, or take such other actions as may be agreed upon by the IRP.
13.5.4.1
In the event of any other decision taken by the International Review Panel, Amway shall determine the disposition of the monies held in escrow.
13.5.5
The decision of the International Review Panel shall not give rise to any legal or financial liability, claim for damages or other recourse, including but not limited to loss of profits or goodwill, on the part of Amway or any other Amway affiliate to the ABO or any other person.
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